Skill-Based Training
Goal: To provide skill-based training classes in important industry topics.Until the launch of HCI, leisure and hospitality employers have not had the benefit of a local educational institution devoting resources and programs to benefit their industry. In 2009, local businesses will have that resource when HCI launches its first public workshops. HCI recognizes the need for a well-trained and motivated workforce and has developed workshops to prepare new hires while updating the skills of existing employees for possible advancement within their organizations.
Skill-Based Training Categories
Some of the training topics currently offered include:
- What Do You Mean I Have to Plan an Event? Event Planning for the Office Administrator
- The Media Technology Lab
- What Would the Butler Do? Dining Room Service with Style
- Food Service Sanitation
- ServSafe Alcohol
- Mixology I
- HeartSaver CPR/AED and First Aid for the Hospitality Industry
- Basic Spanish Skills for Hospitality Personnel
HCI workshop Features
- Affordable
- Flexible schedules
- Outcome-based curriculum
- Led by successful, experienced industry leaders
- Entertaining and educational.
Training Objectives
- Higher Retention
- Better Preparation for Advancement
- Professional Certifications
Certification workshops
HCI recognizes that certain credentials need to be satisfied by local establishments to continue operation. HCI has researched and launched certification workshops to specifically meet these needs.
- Food Service Sanitation
- ServSafe Alcohol (The only Pennsylvania community college offering certification)
- CPR for the Hospitality Industry
Destination Lehigh Valley is a continuing educational program offered jointly by the Lehigh Valley Convention and Visitors Bureau and Northampton Community College to provide training and motivation for professionals who meet visitors and the general public. Participants will be educated on the important aspects of attaining success through excellent service and knowledge of the area. An emphasis will be placed on the following topics:
- Understanding the positive impact of regionalism as it relates to tourism and business development
- Fully utilizing current resources
- Providing outstanding customer service
This program will motivate attendees, provide networking opportunities, encourage teamwork and increase knowledge of the Lehigh Valley as a destination. Destination Lehigh Valley is designed to distinguish the area through service excellence.