It is our goal to provide a central location where members of our community can report concerns and complaints. Please review the information below on how to contact appropriate College personnel.

Emergencies that need immediate attention:

Dial 9-1-1

-OR-

Campus security
Bethlehem Campus 610.861.5588
Monroe Campus 570.369.1911
Fowler Center 484.390.3240

Do you fear for your safety or the safety of others? Do you have a question or concern related to conduct on campus, ethics, or violations of college policy? If so, click here to report to the appropriate College personnel for further action or investigation or click below for more information.

Concerns

Notify appropriate college personnel on issues related to conduct, campus safety, ethics, and violations of college policy or concerns about fellow members of the College community.

Examples of what I can report:

Examples include:

How do I report an urgent concern?

The online report should not be used in an emergency. For concerns that need immediate attention please contact one of the following:

  • 9-1-1
  • Campus security
    • Bethlehem Campus 610.861.5588
    • Monroe Campus 570.369.1911
    • Fowler Center 484.390.3240
  • Student Affairs
    • Office of Student Affairs (Bethlehem)
      College Center Suite 200
      610.861.4558
    • Associate Dean of Students Office (Monroe)
      Keystone Hall 130
      570.369.1842

How do I report a non-urgent concern?

  • Students and Staff may utilize the Online Reporting Form
  • Students should visit one of the following offices to report non-urgent concerns in person:
    • Office of Student Affairs (Bethlehem)
      College Center Suite 200
      610.861.4558
    • Associate Dean of Students Office (Monroe)
      Keystone Hall 130
      570.369.1842
  • –Staff may contact their Supervisor, a member of President's Cabinet, or the Office of Human Resources

What happens after a report is made?

  • Once a report is received, it will be reviewed and assigned to the appropriate College personnel for further action or investigation. You may be contacted for additional information as needed. Please note that anonymously submitted reports may limit our effectiveness in dealing with concerning behavior.

Complaints

Students are the primary reason Northampton Community College exists; therefore, it is our goal to provide students access to appropriate College staff and administration to resolve complaints.

Examples of complaint topics covered by NCC Policy:

  • College Policies
  • Faculty or staff members
  • Students or guests
  • Facilities (i.e., Buildings and Grounds)

How do I submit a complaint?

  • Online Student Complaint Form
  • Students may visit one of the following offices:
    • Office of Student Affairs (Bethlehem)
      College Center Suite 200
      610.861.4558
    • Associate Dean of Students Office (Monroe)
      Keystone Hall 130
      570.369.1842
  • Email: studentcomplaints@northampton.edu

What happens after a complaint is filed?

Once a complaint is received, it will be reviewed and assigned to the appropriate College personnel for further action or investigation. You may be contacted for additional information as needed. Please note that anonymously submitted, online complaints may limit our effectiveness in processing your complaint. Our goal is to follow-up on all complaints within 5 business days.

What if I am not satisfied with the resolution of my complaint?

If a student's complaint is not addressed to his or her satisfaction, he or she has the right to appeal. Appeals must be submitted in writing to studentcomplaints@northampton.edu.

Appeals must include the following information:

  • Brief outline of steps the student has taken towards resolving the issue
  • Decision given by the person handling the complaint
  • Reason for the appeal
  • Possible solution(s) to the complaint that would satisfy the student
  • Student contact information (phone, email, etc.)

After an appeal has been submitted, the student who submitted the appeal will be provided with information regarding next steps in the process and may be asked for additional information, if necessary, within 10 working days.

Appeals will be sent to the appropriate vice president whose decision will be considered final.

Report It
Student Complaint Form
Student Complaint Policy & Procedure
Title IX