COVID-19 Information & Fall Plans

Technology Requirements

In order to complete online course work, you will need the following:

  • Reliable access to a standard computer (PC with Windows or Mac) or Chromebook.
    • iPads, tablets, and smart phones may not work with software in online courses.  
  • Strong internet connectionHigh speed broadband internet access (LAN, Cable or DSL) is highly recommended. Note that the following factors can negatively impact your internet strength:
    • Using a shared Internet connection could impact connectivity – shared connection could include streaming TV, gaming, or other online activities.
    • Using wireless connections – connectivity could be impacted by the distance from the router (wired connections are better for connectivity).
    • Service from your internet provider may vary throughout the day due to community usage.
  • Computer should be equipped with a camera and microphone.
    • Camera and microphone can be built in to the device or purchased separately and plugged in.
    • Plug in cameras and microphones can be purchased from the NCC bookstore, Walmart, Amazon, and many other stores. 

 

For more information on how to prepare for online learning this fall, click here to check out our online learning setup guide. 

 

Click below for information about technology used by NCC students.

ALEKS

MATH020, MATH022, and MATH026 courses feature McGraw-Hill E-learning electronic textbooks paired w/ ALEKS.

ALEKS uses adaptive questioning to easily determine exactly what a student knows and doesn't know in a  MATH course.   

If you have a question about ALEKs or have trouble with the software, please contact Dana Higham .

Blackboard/Blackboard Collaborate Ultra

Blackboard Collaborate Ultra:

Accessibility:

Blackboard log-in instructions for students:

  • Go directly to Blackboard.
  • Enter your Blackboard username and password. If you have never changed your Blackboard password, both your username AND password will be your NCC student ID number.
  • Once you log, you can change your password. You can find more information about changing your password in this helpful guide.
  • If you are unable to login following these directions, email onlinelearning@northampton.edu from your NCC email address. They will be able to reset it for you. 

General Help:

Blackboard Mobile App

NCC has the Blackboard app enabled for all students. This video provides a tour of the app. To download the app on your smart phone, follow these instructions.

Login Instructions on App:

  • If prompted to type in the school’s name, type in “Northampton Community College”.
  • Enter your Blackboard username and password. If you have never changed your Blackboard password, both your username AND password will be your NCC student ID number.
  • Once you log in that way you can change your password. You can find more information about changing your password in this helpful guide.
  • If you are unable to login following these directions, email onlinelearning@northampton.edu from your NCC email address and they will be able to reset it for you. 

Please Note: You may not be able to access tests or assignments on a mobile device (phone/tablet). When taking an online course, students should have access to a standard computer (PC with Widnows or Mac) or Chromebook. 

Browsers (requirements for Zoom and Blackboard)

  • Blackboard: NCC uses the Blackboard Learning Management System (LMS) to deliver its online courses via the Internet. Click here for detailed information about which internet browsers, devices, and operating systems support Blackboard. When using Blackboard and Blackboard Collaborate, Google Chrome is the recommended internet browser. Refrain from using Internet Explorer.
  • Zoom: Some instructors and/or college staff may use Zoom to host video calls. Zoom is free for participants. Click here for a Zoom article regarding launching Zoom from a web browser. For information on devices and operating systems that are compatible with Zoom, refer to the “devices/operating systems” section on this webpage.

Devices & Operating Systems

  • In order to complete online course work, you will need reliable access to a standard computer (PC with Windows or Mac) or Chromebook with strong internet connection.
    • NOTE: iPads, tablets, and smart phones may not work with software in online courses.  
  • Computer should be equipped with a camera and microphone. Camera and microphone can be built in to the device or purchased separately and plugged in (plug in cameras and microphones can be purchased from the NCC bookstore, Walmart, Amazon, and many other stores). 
  • Blackboard: NCC uses the Blackboard Learning Management System (LMS) to deliver its online courses via the Internet. Click here for detailed information about which internet browsers, devices, and operating systems support Blackboard. 
  • Zoom: Some instructors and/or college staff may use Zoom to host video calls. Zoom is free for participants.
  • Proctorio: Some instructors may use Proctorio to proctor online exams. 

File Formatting

MyNCC

  • NCC students access MyNCC to complete a variety of tasks. Most students log in to MyNCC in order to access their NCC student email. Students also utilize MyNCC to register for courses, pay tuition bills, review financial aid information, and contact their academic advisor.
  • Students are provided with MyNCC login instuctions in the initial acceptance packet from the college. If a student loses their passwords, they should contact the Records Office
  • If a student needs assistance with MyNCC, they can call 610-861-5413 or email NCC's Help Desk.

Proctorio (Online Proctored Exams)

Proctorio is a web-based tool that some courses will feature. It allows students to take online proctored exams.

Software (including Microsoft Office)

  • Most online courses will require students to be able to download and open Microsoft Office files (Word, PowerPoint, Excel, etc.). Students will often need to download and edit these types of files before submitting them to their instructor. Students also may need to create files from scratch, using such programs. NCC students have free access to a web-based version of Microsoft Office. They can access using their NCC student email address.
  • Students may be asked to submit online work in a specific file type. Refer to "file formatting" section listed on this page. 
  • Adobe Creative Cloud for Students
    • Students may purchase a subscription for $19.99 per month through the Creative Cloud agreement.
    • Requires the Northampton.edu email address for verification.
    • Use the link above to access Adobe Creative Cloud for students

Student Email

  • You can access your student email through MyNCC.
  • When you need to initiate an email conversation with NCC faculty and staff, only send emails from your NCC student email address.
  • Click here for a demonstration of how to access your student email account and send an email with an attachment.
  • Click here for additional email tutorials. 

Getting Help

Course content questions

If you have questions about course content, you are encouraged to communicate with your specific course instructor for assistance. Faculty contact information will be listed in your course syllabus. 

MyNCC / Student Email /Zoom / Devices that are borrowed from NCC 

If you are a current student and you are having trouble with any of these items, contact the Information Technology Help Desk.  

Blackboard questions

If you are a current student and you are having trouble navigating Blackboard, the Office of Online Learning is available for 30-minute bookable appointments as well as "virtual walk-in" office hours. Information on these is listed here.  

If you need additional Blackboard assistance, 24/7 phone support is available by calling 610.332.6089. Lastly, you can email onlinelearning@northampton.edu for assistance. 

Student Resource Page

Starting in the Fall 2020 semester, all currently enrolled students will have access to the “Student Resource Page” in Blackboard. Once logged into Blackboard, students can access this page from their Blackboard landing page by clicking “Student Resource Page” which will be listed under “My Communities”. This page will include additional help and information for online course technology and student support services information.

Students enrolled in summer 2020 courses can access this information in their individual Blackboard courses. Email onlinelearning@northampton.edu for assistance.