Fall 2020 Semester Update FAQ
1. I don't have access to a computer or internet for participating in remote learning. What are my options?
- The college ITS Helpdesk has a limited number of Chromebooks to loan out. Contact email@example.com or 610-861-5413 for availability.
- Drop-in computer centers are located on each campus in College Center 114 and 117, Keystone 150, Monroe Library, and Fowler 103. They are available on an appointment basis. Please sign up here.
- The college bookstore has computers for sale. Students may also use financial aid credit to purchase laptops at the bookstore. Here’s how you may check to see if you have a financial aid credit at the bookstore:
- Go to MyNCC:
- Student Financial Info > Bursar/Tuition Bill > Tuition Bill .
- Set Options at the top left of the bill is set to Spring 2020
- Your financial aid is listed in the bottom right section of the bill and may show under “Pending” until the semester is underway. Pending financial aid on your tuition bill can be deducted from the Computer Balance on your bill to determine if you owe a remaining balance.
NCC provides free indoor and outdoor wireless for students. All of the indoor buildings are covered with WiFi. At the Bethlehem Campus, the parking lot in back of Penn Hall, T-Building visitor spots, and Reibman Hall spots can all get WiFi signal. At Monroe, the entire parking lot in front of Keystone Hall has WiFi signal.
2. Where can I find options for affordable Internet?
- Affordable Internet solutions
- Other Local ISP’s:
- Cellular providers
3. How can I get access to Microsoft Applications?
Registered students have access to the Microsoft O365 suite. View more information
4. My Instructor wants me to use Zoom. How can I learn more about Zoom?
5. What if I need access to specialized software only available in labs?
Your instructor will provide specific information if you are enrolled in such a class.
View Online Technology Help for more information.
6. I'm receiving benefits from the VA, will I be penalized for taking online classes?
The VA won't penalize students for transitioning into online learning. Benefits will remain the same as long as all classes are completed
7. What resources are available for students experiencing financial stress?
If you are in need of assistance with essential needs, please complete the Spartan Aid Intake Form. You can also reach out to your local community agencies for additional support: northampton.edu/CCCE/community-partners.
1. Are there bookstore resources for textbook rentals, buying and selling books and more?
Follett has addressed many of these questions in this helpful document (PDF).
Bethlehem – The bookstore is currently open and the hours will change week by week. They will be posted on the bookstore website. 23 students allowed in at a time.
Monroe Campus - The bookstore is currently open and the hours will be on the bookstore website. Limit of 20 students allowed in at one time.
2. Will facilities such as the Student Life Zone, and Fitness Center remain open?
During this period, all college offices at every location will remain open and continue to operate as usual to ensure our students have support services needed to finish the semester. You can access available student support services here and are reminded that whenever possible, accessing services virtually is the best option to reduce possible COVID exposure.
Gym and Fitness Center
For the foreseeable future, there will be no Open Gym. Decisions regarding the Fitness Center are still under discussion if it will open for general use under a limited basis, or just be for PHED classes.
Student Life Zone
The Student Life Zone will be open for students on a daily basis, no reservations necessary, following all safety protocols. However, the Student Life Zone may be closed if it is reserved for something else.
3. Are library resources available online?
Students have 24/7 access to the library’s digital materials, including eBooks, streaming videos, and databases, from off-campus. Login with your MyNCC username and password when prompted. Our online research guides, videos, and tutorials can be accessed from the library website. Reference and research help is available during the semester Monday through Saturday through the Ask the Librarian chat, by email firstname.lastname@example.org, by phone at 610-861-5359, or by scheduling a virtual Book a Librarian appointment.
While both Bethlehem and Monroe Libraries remain closed to the public, all currently registered students will be able to request items from both the Bethlehem and Monroe physical collections for pickup or UPS delivery (free service) through our Library to Go service. Items from other regional libraries may be requested through interlibrary loan.
Cyber labs are available at both the Bethlehem campus (CC114 & CC117) and Monroe (Library & KEYS 150) for access to computers, Wi-Fi, and black and white printing.
Materials may be returned to NCC Libraries at outdoor book drops located at both campuses, or through UPS shipping (free service).
- Return by Shipping: e-mail Librarytogo@northampton.edu
- Bethlehem Campus Book Drop Location: North Door to College center, entrance off the quad
- Monroe Campus Book Drop Location: West Door to Keystone Hall entrance, by the parking lot
Testing centers in the library are currently closed and all on-site test proctoring is suspended. Remote proctoring for TEAS is available for NCC nursing applicants.
Please visit the library's website for more details, to connect with us, submit requests, and for the most up to date information about our resources and services.
4. How can I access Student Services such as Counseling, Learning Center, Career Services, and others? Are these offices open?
For Counseling, Advising, and Disability Services, we will be encouraging students to access remote support (e.g., Zoom, email, phone) when possible to maximize safety. However, limited in-person services will be available for students wanting or needing to come to either the Monroe or Bethlehem campuses to receive services.
The Bethlehem Learning Center will be open only for student questions for limited hours. Tutoring will all be online, and computers and printing will be available to students on the first floor of College Center.
Students can also get help with making appointments in the computer labs on the first floor (hours to be announced).
The Monroe Learning Center doors will not be open for walk-ins, but students can find help about accessing tutoring in the Monroe Campus Library. The Monroe Learning Center is offering live, interactive video tutoring this summer and will continue to provide this through the spring. To access this resource:
- Visit our website at http://northampton.edu/learningcenter.
- If you have not used our online scheduling system before, click on " Register for an account."
- When registering for an account, be sure to use your NCC student e-mail address and to choose a ten character password.
- Log on to the scheduling system from our website and follow the instructions after you log on to create an appointment.
- At the day and time of your appointment, return to our website, log on, click on your appointment on the schedule, and then click on the link that reads, "click here to access your session." This will take you to your live online session with a tutor or academic coach.
- If you have any questions or need any assistance, you can speak with someone at our Virtual Front Desk.
The physical office location for The Center for Career Development at the Bethlehem Campus is on the second floor of College Center -- College Center 250 office suite. For the Spring 2021 semester, we will have availability on a limited basis on campus, however, we will continue to offer services and appointments virtually via Zoom, email and phone.
Students can visit our website to access online resources and more information about our services. The Center for Career Development can be reached at 610-861-5344 and by email at email@example.com. Students can also make appointments on Handshake northampton.handshake.com or by calling 610-861-5344.