Covid-19 Updates
Access all related NCC updates, support and services below.

FAQs & Support Services


1. What if I don't have reliable internet access?
NCC has free Wifi access available from the parking lot in the following areas:

  • Reibman Hall parking spots facing communication hall. (signal weakens on the outer circle spots)
  • T-Building visitors spots between street and sidewalk leading to entrance door
  • Penn Hall staff parking lot (park facing Penn Hall for best signal)
  • For Monroe Campus students, Wifi is available in the campus parking lots near the Success Express, RV

View Bethlehem Wifi Map (PDF)

Additionally many fast food restaurants and stores offer reliable access from their parking lots (Starbucks, Panera Bread, McDonalds, Giant etc). 
Local Internet Specials: 

2. How should I access my courses if I don't have a computer?
Students were sent a survey the week of March 16 to help assess their technology needs. We have prioritized resources based on this information. If you haven't completed the survey, please fill out the survey now.

3. If I am not comfortable with the online instruction format what should I do?
We strongly recommend you give yourself the appropriate time (at least 1-2 weeks) to adjust to the online instruction format. Work with your professors and also seek out our student success navigators who can also provide guidance and support. Success Navigators can provide you with information on student support services to assist in lifting barriers during this transition to online learning.

4. Having trouble reaching your professor? 
Please call 610-861-5586.  We'll help connect you!

5. What about non-credit classes?
Non-credit classes are cancelled indefinitely, but may be rescheduled. CBI will issue an automatic credit if a class is cancelled. For other departments, if a class is cancelled and/or a participant requests a refund, that will be honored. Please email . We will update non-credit program participants on new dates once classes are rescheduled.

6. Who do I contact regarding courses (credit or non credit), advising, payment, financial aid, etc.? Please refer to the following list of available student services.

7. Are there any changes to Spring payment plans?
Spring 2020 payment plans have one remaining payment due on April 1. If setup for auto-pay, please be aware that we are unable to automatically deduct your payment for April. Please log into your MyNCC account to submit a payment, please go to: Student Financials > Bursar/Tuition Bill > Tuition Bill – click on Set Options and select SP20 and continue to make your payment.

If you are unable to make your April payment on time due to the current situation, we will waive late fees for the April payment. If you are experiencing financial difficulty, please email for further assistance. Please remember that if your account balance is not paid in full prior to the end of the semester you may have a hold placed on your account preventing registration, transcript requests and viewing grades.

8. What resources are available for students experiencing financial stress?
If you are in need of assistance with essential needs,  please complete the Spartan Aid Intake Form. You can also reach out to your local community agencies for additional support:

9. How do I register for classes?
You can register for classes online through your MyNCC account. If you do not have access to register online you may send your Credit Registration form to our office at or via fax at 610-861-5551. If you have questions about registering online, email Records & Registration at If you need assistance selecting courses, email your Academic Advisor

10. Are there any free tools available to students?
Adobe has announced free at-home creative cloud services through May 31, 2020. For additional information, visit this site.

11. Are there bookstore resources for textbook rentals, buying and selling books and more?
Follett has addressed many of these questions in this helpful document (PDF).

12. Have you lost your job due to the Coronavirus?
Download the Student ob Resources Guide (PDF) and Visit Handshake to explore new opportunities in the area.

      Support Services

      Academic Advising
      Students may receive help choosing their classes via email, phone, or video chat. Prospective students may email or request a Remote Advising Session by filling out this form. Current students have assigned advisors and may contact them by visiting MyNCC and clicking on the My Academic Information icon.

      Admissions representatives are available to answer questions related to applying to NCC for this summer of fall semesters by e-mail, phone, or by video conference. Please e-mail us at or visit the admissions website.

      Business Office (Bursar)
      The business office will continue to function on line and will be available for questions.  You can email at

      Career Services
      The Career Services staff is committed to serving students. This includes Career Exploration through  FOCUS2, a self-guided online platform. For job searches, please register for  HANDSHAKE  to view job postings from local and regional employers. Virtual or phone appointments with career coaches may be made by calling  610-861-5481 or emailing Students may create resumes using the online resource  OPTIMALRESUME.

      Counseling Services
      Counselors will be available to provide limited support via email, phone, or video chat.  In the case of an urgent situation in which your safety or the safety of others is at risk, call 911.  You may also call Northampton County Crisis at 610-252-9060, Carbon, Monroe, Pike County Crisis at 570-992-0879, the Suicide Prevention LifeLine at 1-800-273-8255, or text PA to 741741.

      Counseling Resources (PDF)

      Phone: 484.619.2286 |  website

      Disability Services
      Students who need assistance and currently are receiving accommodations should contact their assigned Disability Services Specialist via email or contact the Disability Services Office at

      Students who are new and requesting accommodations for a future semester should contact the Disability Services Office at

      Dual Enrollment
      Dual enrollment courses will continue online. Check Blackboard and your email for further information.

      Financial Aid & Veterans Affairs
      Financial Aid counselors will be able to continue to process financial aid applications and are available to answer any financial aid questions you may have. Please e-mail us at or visit the financial aid website.

      NCC will continue to serve student-veteran or military-affiliated students with their educational benefits. Please send an e-mail to to communicate by e-mail or to set up a phone call or video conference.  

      International students
      The Center for Global Education and International Services (CGEIS) at NCC is supporting international students during the transition to online courses and is assisting students with visa, housing, and travel concerns. While the college is closed, CGEIS is providing virtual advising sessions for current international students. To schedule an appointment please email:

      Health and Wellness Center
      Students with health concerns may call the center during business hours. Please refer to the coronavirus updates on the main web page for information on when you should contact the center at 610.861.5365 |  website

      KEYS and SpartanAid
      KEYS students should continue to participate in their online classes just as they have been attending their on-ground classes. Please keep track of you class and study hours so that you can complete your time sheets. KEYS staff is working from home and can be reached by email. If you do not have their emails,  please complete Spartan Aid Intake Form or call 610-861-4555. Students in need of SpartanAid assistance should also contact Maryann

      Library Services  
      If you have library items that need to be returned, please keep them for now and return them when the campus officially re-opens. You will not receive overdue fines for the time that the college is closed due to COVID-19. Students, faculty, and staff have 24/7 access to library electronic journals, databases, eBooks and streaming videos from off-campus. Login with your myNCC username and password if prompted. Reference and research help will be available Monday through Saturday via email and Blackboard Collaborate chat sessions. Please visit the Library webpage for details or email for assistance. 

      Testing centers in the library are currently closed.

      Learning Center
      The Learning Center will be providing online academic coaching and tutoring for the subjects we normally tutor on campus. All online tutoring sessions will be by appointment, so each student will have dedicated time with a tutor. Students will make appointments between 8am and 10pm, 7 days a week using our online appointment system for help in: writing, math, physics, computer science, anatomy and physiology, chemistry, biology, Spanish, accounting and business, and other subjects. Find tutor schedules and make appointments at
      All information can be found on our website:  

      Online Support
      View our Online Learning Setup Guide.

      Registrar and Transcript Evaluation
      For questions related to course registration processes, graduation status, official transcript ordering services or transcript evaluations please contact us via e-mail at

      Student Life
      The Student Life and Leadership Development Office will be closed and all programs are cancelled until further notice.  Please e-mail the Student Life and Leadership Development Office with questions.

      Testing Center
      Placement testing will not be available until further notice.  Testing centers in the library are currently closed. Email