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Technology Help | Northampton Community College

Information Technology Services at NCC

As the primary point of contact for the information and academic technology needs of NCC, we support and facilitate the work of students, faculty, and staff at NCC. We offer a robust service catalog to meet both day-to-day and strategic needs of the community while advising on and helping execute new initiatives. We work with partners across the College to intake innovative ideas and share a college-wide perspective to effectively and efficiently work within existing constraints to produce extraordinary results. All this is done in the context and support of NCC’s Mission and Vision.

 

Support Services We Provide:

  • All Hardware and Software Across All Campuses
  • NCC Email
  • Workday
  • Blackboard
  • System Logins
  • Online Instructional Tools
  • Security Best Practices

Email & Phone Support:

  • Monday - Wednesday: 8:00 am - 7:00 pm ET
  • Thursday - Friday: 9:00 am - 7:00 pm ET
  • Saturday: 9:00 am - 3:00 pm ET
  • Sunday: Closed

If you call or email us outside of our listed hours, we will get back to you during standard business hours. NCC is operating under Fall Semester hours.

 

Drop-In Help:

Bethlehem Campus - Richardson Hall Room 11

  • Monday - Wednesday: 8:00 am - 5:00 pm ET
  • Thursday - Friday: 9:00 am - 5:00 pm ET

Monroe Campus - Kapp Hall Room 123

  • Monday - Wednesday: 8:00 am - 5:00 pm ET
  • Thursday - Friday: 9:00 am - 5:00 pm ET


24/7 support
24/7 Support Services

If you need immediate assistance, you can use our LiveChat/Help Ticket widget to get your questions answered.

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Reset Your Password

Reset your password using the link below. NCC recommends changing your single-sign on password monthly to keep your information secure.

Password Reset
Course Technology Help and Requirements
Course Technology Help & Requirements

Learn more about the different course technology we use at NCC and make sure you have everything you need to be successful.

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Computer Labs
Campus Computer Labs

Computer labs are available at our Bethlehem and Monroe campus libraries.

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Information Security at NCC
Information Security at NCC

Explore our resources and get tips for keeping your information secure.

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Personal Computer Repairs

NCC's Computer Club provides various personal computer services at a reasonable rate through its PC Repair Clinic in Richardson Hall room 13. Services include installing Windows, PC tune-up and repair, updates, program and hardware installation, and Malware removal. Email computerclub@northampton.edu for more information.

For help with NCC loaner laptops, please contact NCC's IT Services.

Additional Resources

Learn more about how to set-up multi-factor authentication (MFA), discover the benefits of online learning or download our Information Technology Services portfolio to see our full menu of offerings.

Campus WiFi

All NCC campuses have access to both Public and Spartan WiFi. Public WiFi is a non-authenticated, secure access method for any device for the general public or any device that needs access to the internet. Spartan WiFi is a secured, authenticated network for the personal devices of NCC-affiliated students and staff and offers a superior connection speed with the best possible service on campus. Each campus has WiFi available outdoors and in the parking lots. At the Monroe campus, the entire parking lot in front of Keystone Hall has WiFi.

Information Technology Services: Vision, Values, and Service Philosophy

Serve NCC as a unifying and driving force across all aspects of the College through innovative strategy, operational excellence and a secure enterprise architecture, empowering NCC to do remarkable things.

We have adopted these aspirational mission pillars:


Agility: Responsive flexibility to bring ideas from across NCC to life, leveraging existing tools where possible and exploring new capabilities where needed in an ever-changing environment.

Revolutionary: Capabilities in data management, business intelligence, enterprise architecture, security and academic technologies that help support NCC’s vision as a leading community college.

Inclusive: Endorsing an empathic approach that understands the needs, challenges and opportunities facing those we serve, embracing the value of all parts of the organization and each contributor.

Service: As an organization, we exist to serve and forward the needs of the NCC community, see that students have every chance to succeed, and bring new initiatives to life for the benefit of all.

Efficiency: Striving not only for efficiency with internal operations, but to help the College effectively meet the needs of its constituents.

As a service-centric organization, ITS succeeds when NCC succeeds. By developing professional relationships with the students, faculty, staff, and friends of NCC, ITS can learn to walk a mile in their shoes and serve the community better while maintaining a sustainable service portfolio. If we understand the end goal, we can effectively offer solutions that meet the needs. By working across the entire College, we are well positioned to offer frugal, impactful enterprise solutions. We work to prevent problems where possible, respond quickly when they do happen, and offer self-service/educational resources so that all of NCC can focus on doing what they do best.

All the efforts of ITS services are underpinned by three core principles: sincere empathy, elegant simplicity, and securely useful technology. We seek to understand, embrace, and support each campus’ unique needs, cultures, operations, and values. We offer solutions from the existing portfolio when viable, and partner on new needs to help develop ROI/value propositions by being earlier partners in a conversation. All this is accomplished by maintaining an engaged, empowered and highly capable team of diverse professionals that perform valuable work which helps make NCC the best it can be.

Next Steps

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