FAQs & Support Services for Fall 2021

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The College's first priority remains the health, safety and well-being of our students, faculty, staff and community as we plan for each semester. We are confident that if we all work together, it can be a successful and a safe semester. 

Student Resources One-Pager

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Healthy Campus Environment
Technology Resources
Financial Aid and Work Study

Will  courses and services be delivered online? 

Classes will be delivered in one of the following instructional formats: 

1. On-Site
2. Hybrid
3. Online
4. Online Blended
5. Remote

These formats are designed to give students more control of their learning, while placing an emphasis on health and safety practices to prevent spread of COVID-19. Some online courses will meet regularly at set scheduled times each week, while others are self-paced with weekly milestones, allowing students to access classes online whenever best suits their schedules.  

View additional information about our course formats.  

Healthy Campus Environment 

1.  What is the plan to keep students safe on campus? 

NCC has gone above and beyond to ensure the safety of students, faculty and staff while at any NCC location. A special task force has been working for months now to make sure NCC meets or exceeds all necessary health and safety standards.

We have also added new features to the NCCGo mobile app to help with campus health and safety efforts. The app now features a Health Central section that offers quick access to health and safety information and resources. It includes a self-health assessment that every student must complete each time they come to campus. Following completion of health assessment questions, you will be informed either that you are allowed on campus or that you should contact the health center for further instructions. Failure to complete the health assessment before you come to any campus location will result in loss of privileges to take classes on site (you may continue to take online classes).

  • Ask yourself if you have been exposed to someone with COVID or that exhibits COVID symptoms. If so, contact your healthcare provider and the health center.
  • Wash your hands frequently and clean surfaces in your work/study area using available sanitizing products.  

2. How do I get my NCC Student ID?

If you currently possess an ID from a previous semester that is legible, you do not need a new card. If you need a new or replacement card, you can submit a photo using the form that can be found here.

3.  When Should I Stay Home Instead of Coming to Campus?

Anyone who is experiencing cough, fever, and/or shortness of breath, as well as persons who have had contact with someone with a known case of coronavirus,  should stay home and  contact their health care provider and reach out to the Northampton Community College Health Center by phone at (610) 861-5365 or email at   HealthCenter@Northampton.edu or   tnewman@northampton.edu.  

4.  Will I be required to wear a face mask when returning to campus? Will NCC provide masks? 

Northampton Community College requires students, faculty, staff and visitors to wear face coverings in all college spaces, including outdoors and indoors, whenever you are on campus and outside of your car. Anyone using a dining facility should cover their face until they sit down to eat and then put the face covering back on immediately after.   

  • Masks are required at all times on campus.
  • Any individuals who fail to comply with these requirements may face consequences, starting with removal from the class, workspace or activity until college guidance is followed. 
  • Students who have medical issues that may make wearing face masks difficult should contact  NCC's Health Center by phone at (610) 861-5365 or email at   HealthCenter@Northampton.edu or  tnewman@northampton.edu. 
  • Children under age 2 are exempt. 
  • Both washable cloth and disposable face coverings are acceptable.  
  • If you come to campus and do not have a face covering, one will be provided for you at one of the check-in stations.

Technology Resources 

1. I don't have access to a computer or internet for participating in remote learning. Is there help available? 

The college ITS Helpdesk has a limited number of Chromebooks to loan out. Contact  helpdesk@northampton.edu or 610-861-5413 for availability.

The  college bookstore has computers for sale. Students may also use financial aid credit to purchase laptops at the bookstore. Here’s how you may check to see if you have a financial aid credit at the bookstore:

  • Go to MyNCC:
  • Student Financial Info > Bursar/Tuition Bill > Tuition Bill .
  • Set Options at the top left of the bill is set to the current semester
  • Your financial aid is listed in the bottom right section of the bill and may show under “Pending” until the semester is underway. Pending financial aid on your tuition bill can be deducted from the Computer Balance on your bill to determine if you owe a remaining balance.

NCC provides free indoor and outdoor wireless for students. All of the indoor buildings are covered with WiFi. At the Bethlehem Campus, the parking lot in back of Penn Hall, T-Building visitor spots, and Reibman Hall spots can all get WiFi signal. At Monroe, the entire parking lot in front of Keystone Hall has WiFi signal.

View Bethlehem Map (PDF)

View Monroe Map (PDF)

View Directions

2. Where can I find options for affordable Internet?

3. How can I get access to Microsoft Applications?

Registered students have access to the Microsoft O365 suite. View more information

4. My Instructor wants me to use Zoom. How can I learn more about Zoom?

View Online Technology Help now

5. What if I need access to specialized software only available in labs?

 Your instructor will provide specific information if you are enrolled in such a class. 

View Online Technology Help for more information.

6. I'm receiving benefits from the VA, will I be penalized for taking online classes?  

The VA won't penalize students for transitioning into online learning. Benefits will remain the same as long as all classes are completed

      Financial Aid/Work Study 

      1. I have had some financial challenges that affect my being able to attend classes due to the effects of COVID-19 on me (and/or my family). What are my options? 

      Reach out to the financial aid office at  financialaid@northampton.edu, 610-861-5512, or schedule an appointment to meet with the Financial Aid Office.   A financial aid advisor can provide customized advice/solutions for you which may include counseling on all available forms of aid or assisting with making an adjustment on the FAFSA to more accurately reflect your current economic situation.

      For information about on or off campus programs that can help, contact Maryann Haytmanek, SpartanAid, KEYS, New Choices Project Director, in College Center, Room 203, 610-861-4555, mhaytmanek@northampton.edu.

      2.  Are work study positions available?

      Work Study positions will still be be available.  Visit the work study to see open jobs for the semester. This list is usually updated every 1-2 weeks as new jobs are requested. Students can use the contact information included with each job posting if they find something they are interested in.