COVID-19 Information & Fall Plans

FAQs & Support Services


1. What if I don't have reliable internet access?
NCC has free Wifi access available from the parking lot in the following areas:

  • Reibman Hall parking spots facing communication hall. (signal weakens on the outer circle spots)
  • T-Building visitors spots between street and sidewalk leading to entrance door
  • Penn Hall staff parking lot (park facing Penn Hall for best signal)
  • At Monroe campus, the entire parking lot in front of Keystone Hall is now flooded with wireless.

View Bethlehem Wifi Map (PDF)

Additionally many fast food restaurants and stores offer reliable access from their parking lots (Starbucks, Panera Bread, McDonalds, Giant etc). 
Local Internet Specials: 

2. I'm receiving benefits from the VA, will I be penalized for taking online classes?
The VA won't penalize students for transitioning into online learning. Benefits will remain the same as long as all classes are completed.

3. If I am not comfortable with the online instruction format what should I do?
We strongly recommend you give yourself the appropriate time (at least 1-2 weeks) to adjust to the online instruction format. Work with your professors and also seek out our student success navigators who can also provide guidance and support. Success Navigators can provide you with information on student support services to assist in lifting barriers during this transition to online learning.

4. What resources are available for students experiencing financial stress?
If you are in need of assistance with essential needs,  please complete the Spartan Aid Intake Form. You can also reach out to your local community agencies for additional support:

5. Are there bookstore resources for textbook rentals, buying and selling books and more?
Follett has addressed many of these questions in this helpful document (PDF).

      Support Services

      Academic Advising
      Students may receive help choosing their classes via email, phone, or video chat. Prospective students may email or request a Remote Advising Session by filling out this form. Current students have assigned advisors and may contact them by visiting MyNCC and clicking on the My Academic Information icon.

      For Monroe campus specific questions, please contact:

      If you're having trouble reaching your professor please call 610-861-5586  - We'll help connect you!

      Admissions representatives are available to answer questions related to applying to NCC for this summer of fall semesters by e-mail, phone, or by video conference. Please e-mail us at or visit the admissions website.

      Business Office (Bursar)
      The business office will continue to function on line and will be available for questions.  You can email at

      Log into MyNCC to:

      • View Tuition Due Dates and other important information and forms
      • Make a payment
      • Enroll in Payment Plan
      • View Account Balance

      Career Services
      The Career Services staff is committed to serving students. This includes Career Exploration through  FOCUS2, a self-guided online platform. For job searches, please register for  HANDSHAKE  to view job postings from local and regional employers. Virtual or phone appointments with career coaches may be made by calling  610-861-4344 or emailing Students may create resumes using the online resource  OPTIMALRESUME.

      Counseling Services
      Counselors will be available to provide limited support via email, phone, or video chat.  In the case of an urgent situation in which your safety or the safety of others is at risk, call 911.  You may also call Northampton County Crisis at 610-252-9060, Carbon, Monroe, Pike County Crisis at 570-992-0879, the Suicide Prevention LifeLine at 1-800-273-8255, or text PA to 741741.

      Counseling Resources (PDF)

      Phone: 484.619.2286 |  website

      Disability Services
      Students who need assistance and currently are receiving accommodations should contact their assigned Disability Services Specialist via email or contact the Disability Services Office at

      Students who are new and requesting accommodations for a future semester should contact the Disability Services Office at

      Dual Enrollment
      Dual enrollment courses will continue online. Check Blackboard and your email for further information.

      Financial Aid & Veterans Affairs
      Financial Aid counselors will be able to continue to process financial aid applications and are available to answer any financial aid questions you may have. Please e-mail us at or visit the financial aid website.

      NCC will continue to serve student-veteran or military-affiliated students with their educational benefits. Please send an e-mail to to communicate by e-mail or to set up a phone call or video conference.  

      International students
      The Center for Global Education and International Services (CGEIS) at NCC is supporting international students during the transition to online courses and is assisting students with visa, housing, and travel concerns. While the college is closed, CGEIS is providing virtual advising sessions for current international students. To schedule an appointment please email:

      Health and Wellness Center
      Students with health concerns may call the center during business hours. Please refer to the coronavirus updates on the main web page for information on when you should contact the center at 610.861.5365 |  website

      KEYS and SpartanAid
      KEYS students should continue to participate in their online classes just as they have been attending their on-ground classes. Please keep track of you class and study hours so that you can complete your time sheets. KEYS staff is working from home and can be reached by email. If you do not have their emails,  please complete Spartan Aid Intake Form or call 610-861-4555. Students in need of SpartanAid assistance should also contact Maryann

      Library Services  
      Students, faculty, and staff have 24/7 access to the library’s digital materials, including eBooks, streaming videos, and databases, from off-campus. Login with your myNCC username and password when prompted. Reference and research help is available during the summer session Monday through Saturday through the Ask the Librarian chat, by email at, by phone at 610-861-5359, or by scheduling a virtual Book a Librarian appointment.

      If you have library items that you would like to return while the campus and libraries are closed, please check your NCC email for instructions for how you may do so. Testing centers in the library are currently closed.

      Visit the Library webpage or email for more information about our online library services.

      Learning Center
      The Learning Center will be providing online academic coaching and tutoring for the subjects we normally tutor on campus. All online tutoring sessions will be by appointment, so each student will have dedicated time with a tutor. Students will make appointments between 8am and 10pm, 7 days a week using our online appointment system for help in: writing, math, physics, computer science, anatomy and physiology, chemistry, biology, Spanish, accounting and business, and other subjects. Find tutor schedules and make appointments at
      All information can be found on our website:  

      Online Support
      View our Online Learning Setup Guide.

      View information on how to access Blackboard directly. (without logging into MyNCC)

      PSECU Banking
      PSECU is still here for your financial education questions or needs. Your NCC PSECU Financial Education Center is available for virtual office hours by phone or through Zoom. Please contact Donna White at to set up an appointment.

      Please do not include personal information (such as your bank account number or Social Security number) in your email message. On Demand Financial Webinars available. For specific questions about your PSECU account, please contact 800.237.7328

      Registrar and Transcript Evaluation
      For questions related to course registration processes, graduation status, official transcript ordering services or transcript evaluations please contact us via e-mail at

      Student Life
      The Student Life and Leadership Development Office will be closed and all programs are cancelled until further notice.  Please e-mail the Student Life and Leadership Development Office with questions.

      Testing Center
      Testing centers in the library are currently closed. Email

      Placement Testing
      Learn more about placement testing here.