Quality has become the catch-all word for the various activities that organizations engage in to create high levels of customer satisfaction, improve internal processes, use data to make decisions and identify problems, and move from detection to prevention. For most organizations, even those who have made some headway in adopting quality practices, the question becomes this: Where do I start? So many options and possibilities exist, and the answer that works best is this: Start anywhere. Any practice that serves to inform your organization regarding customer needs and expectations, streamline and improve your processes, get to root cause and eliminate controllable sources of variation is of value. NCC’s Quality Management Certificate Program offers a strong foundation in quality management through a multifarious approach, blending the best from a number of sources to provide a broad foundation for participants and adding value to quality initiatives at your organization.
For more details about the program, contact Laura Bauer at firstname.lastname@example.org, or complete our request for information form today!