Computer Maintenance & Service Technology

Program Narrative
The computer system is the key component of today's information age. Its power, capability and complexity are growing at staggering rates as we use it for everything from word processing to communications. As our society becomes more and more dependent on computer systems, there is a rapidly growing need for skilled computer service specialists who can efficiently modify, repair and upgrade personal computers, computer peripherals and local area networks (LAN).

The Computer Maintenance & Service Technology program has been designed to help meet the critical demand of all types of organizations for graduates who have the latest knowledge and hands-on skills in diagnosing and correcting hardware and software-related problems found in computer and networked systems. Graduates of the program will go well beyond the A+ certification standards in their ability to solve computer-related problems effectively, minimizing downtime in the organization.

Some of the jobs for which you are prepared include computer technician, LAN technician, computer field service technician, computer helpdesk representative, and technical sales consultant.

This is an accelerated program designed to put you on the fast track to knowledge and skills you need for today's technology. But be advised that only individuals interested in keeping up with the rapidly changing technology beyond graduation will likely succeed in this career over the long term.

Program Outcomes
Graduates of the program will:

• Apply a working knowledge of AC and DC circuits and understand the physical principles of passive circuit devices.
• Demonstrate knowledge of the physical principles, theory and operation of solid state devices that commonly apply to computer system repair.
• Apply knowledge of digital number systems, logic gates, combinational and sequential logic circuits.
• Describe the internal structure of a microprocessor and electrical signals it processes.
• Interface external devices to a microprocessor system and write appropriate software to obtain desired interface performance.
• Describe the structure, function and operation of a computer system and its interrelated components and networks.
• Demonstrate proficient research and computer skills in data gathering and analysis.
• Measure data accurately and safely using standard test equipment and analyze and present data in an acceptable and standardized manner.
• Solve common service related problems using both a reactive and proactive approach.
• Demonstrate competent technical writing skills.
• Demonstrate competent speaking skills when working with diverse groups.
• Demonstrate a basic framework of technical vocabulary and graphics interpretation as it applies to computer systems.
• Demonstrate observational, integrative, and synthetic skills.
• Construct and troubleshoot digital electronic circuits from schematic diagrams.
• Perform service-related administrative functions.
• Service and maintain computerized equipment at sub-system and component level.

Program Features
Courses in circuit analysis and digital electronics provide the fundamental knowledge of electronic concepts. Courses in microcomputer applications and operating systems improve your familiarity with using the computer and its basic software. Building upon that foundation, you are then introduced to the hows and whys of equipment selection, installation techniques, testing, diagnostics, and repair and upgrade methods of the latest PC and netware technology with coursework in computer systems and applications, networking, and systems maintenance.

Industry-experienced instructors teach you techniques of effective problem solving, from data collection to corrective action and testing. You will carry out lab work in all electronics courses in NCC's Hartzell Technology Hall facility, using the latest equipment to keep you current and job-ready. Two practicums provide a work-based internship experience for you to apply your knowledge and skills in real-world situations either within the College campus or in a local company. General education courses are an investment in your future growth as they improve your ability to communicate, relate to other people and cultures, and solve fundamental problems that face you both now and when team and leadership opportunities arise.

By enrolling in a combination of day and evening courses, full-time students can complete the degree requirements within 68 weeks and the certificate requirements in 52 weeks. Because the full-time program is accelerated, it is also intensive. Full-time students are advised to prepare to commit the extra time and effort needed to graduate in 17 months. All course-work is provided during the evening for part-time students.

Contact the Admissions Office at 610-861-5500 for further information.

Program Outcomes
Graduates of the program will:

• Apply a working knowledge of AC and DC circuits and understand the physical principles of passive circuit devices.
• Demonstrate knowledge of the physical principles, theory and operation of solid state devices that commonly apply to computer system repair.
• Apply knowledge of digital number systems, logic gates, combinational and sequential logic circuits.
• Describe the internal structure of a microprocessor and electrical signals it processes.
• Interface external devices to a microprocessor system and write appropriate software to obtain desired interface performance.
• Describe the structure, function and operation of a computer system and its interrelated components and networks.
• Demonstrate proficient research and computer skills in data gathering and analysis.
• Measure data accurately and safely using standard test equipment and analyze and present data in an acceptable and standardized manner.
• Solve common service related problems using both a reactive and proactive approach.
• Demonstrate a basic framework of technical vocabulary and graphics interpretation as it applies to computer systems.
• Demonstrate observational, integrative, and synthetic skills.
• Construct and troubleshoot digital electronic circuits from schematic diagrams.
• Perform service-related administrative functions.
• Service and maintain computerized equipment at subsystem and component level.