The Management Certificate Program is designed for individuals seeking to improve their professionalism and supervisory or managerial skills. The content focuses on the most current and research-based best practices. The methods are experiential, individualized and participatory. Participants pursuing this certificate may have various backgrounds including, but not limited to, business and industry, government and non-profit. The Management Certificate Program is offered 3 times during the year. One set of classes will start in January, the next in May and the last in September. Participants are encourage to start at the beginning of the program, but can enroll after the program as begun. To learn more about this certificate and to see the most current dates & times, please download this printer-friendly PDF version.

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The Administrative Professional Certificate Program is a comprehensive series of workshops that administrative professionals find essential to their success. Emphasis is placed on developing or expanding the skills required to be effective and efficient in today's fast-paced business environment. Successful completion awards participants the credentials valued by professionals in all industries. The Administrative Professional Certificate program is offered 2 times during the year. One set of classes will start in January and one in May. Participants are encourage to start at the beginning of the program, but can enroll after the program as begun. To learn more about this certification and to see the most current dates & times, please download the printer-friendly PDF version.

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The Customer Service Certificate Program is an exceptional opportunity for professionals seeking to expand their skills and earn credentials in this widely growing field. These practical and highly interactive workshops focus on what extraordinary customer service is and the "best practices" in service delivery. Discover the benefits of exceeding customer expectations, increasing customer focus, and developing a service culture. The Customer Service Certificate program is offered 2 times during the year. One set of classes will start in January and one in May. Participants are encourage to start at the beginning of the program, but can enroll after the program as begun. To learn more about this certificate and to see the most current dates & times, please download this printer-friendly PDF version.

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Successful Safety Committee Certificate
The intention of a safety committee is to identify and remediate organizational safety concerns while promoting and implementing best safety practices. The challenge for any organization is to stay on task while maintaining positive safety focused attitudes. Demonstrating commitment from all involved can only be achieved through activity that engages and informs all employees within the workplace. It is this engagement that fosters the desired safety culture within the organization. To learn more about this certificate, please download this printer-friendly PDF version.

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The Economics of Safety Certificate
The motivation to implement required safety and health practices sometimes diminishes within the context of production schedules. When production is viewed as the priority above safety standards, the illusion of cost savings can quickly be replaced by the sobering realities associated with a workplace incident that causes a death or severe injury. The impact to the bottom line can be devastating. Information and awareness is a proactive way to avoid workplace tragedies while protecting the profitability of the organization. To learn more about this certificate, please download this printer-friendly PDF version.

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New! Continuous Process Improvement
Quality is a never ending quest and Continuous Process Improvement (CPI) is a never ending effort to discover and eliminate the main causes of problems. It accomplishes this by using small-steps improvements, rather than implementing one huge improvement. When we engage in process improvement, we seek to learn what causes things to happen and then use this knowledge to reduce variation, remove activities that have no value to the organization and improve customer satisfaction. To learn more about this certificate, please download this printer-friendly PDF version.

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ManageFirst^™ Certificate
Created and certified by the National Restaurant Association Education Foundation (NRAEF), the ManageFirst Program provides current and future hospitality professionals with the key competencies to embark on a management career in a very demanding industry. The program consists of two key components: five hands-on workshops scheduled consecutively once a month and 800 industry work hours. The combination of education and work experience provides a sound basis for success in a leadership capacity. All workshops are facilitated by industry experienced instructors and feature a reference manual textbook that will be utilized for years to come. To learn more about this certificate, please download this printer-friendly PDF version.

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Healthcare Leader
The Healthcare Leader program was developed to provide key employees in the healthcare industry with the skills they need to be successful in a leadership role. Healthcare Professionals are often promoted to supervisory and manager positions without any formalized developmental training that teaches them how to manage work and other people. Because of the demanding work schedules in the healthcare profession, it is impractical to send employees off for weeks at a time to acquire the necessary knowledge, skills, and techniques. To learn more about this certification and to see the most current dates & times, please download the printer-friendly PDF version.

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