Student FAQ's - Questions frequently asked by students
1. What do I do if I cannot pay my tuition in full by the tuition due date?
NCC makes a payment plan available that spreads your total balance due over the semester. Click on the link for more information regarding the NCC tuition payment plan.
2. I am expecting financial aid. Do I need to make any payments for tuition and fees?
If you have received a financial aid award letter from the NCC financial aid office prior to the tuition due date, and the semester award is enough to cover your bill in full, you do not need to make any additional payments. Note that amounts awarded for a future semester or college work study cannot be used to pay for the current semester bill.
If your award is not enough to pay your semester bill in full, you must pay your balance in full or enroll in the tuition payment plan prior to the tuition due date.
3. I applied for financial aid--why did I receive a bill?
You may have received a bill for several reasons:
-If your NCC financial aid application was received after the March 31 deadline, the aid may not be processed by the tuition due date. If you do not receive an NCC award letter by the tuition due date, then we recommend you enroll in the tuition payment plan. The plan will be adjusted after the award is received and any credit balance will be refunded to you.
-Your financial aid may not cover the bill in full. Any unmet balance must be paid in full or put on a tuition payment plan prior to the tuition due date.
4. My company is paying my bill, can NCC bill them?
If your company will pay upon invoice, NCC will accept a purchase order (PO) from them, no later than 2 weeks prior to your class start date.
The PO must contain your name, items covered (tuition, fees, books) and amount authorized.
If your company requires you to complete the course or submit a grade before paying the bill, NCC will not accept the PO--you will need to pay the bill and submit it to your company for reimbursement directly to you.
5. My financial aid award is greater than my semester bill, can I use the excess amount of my aid for books?
If you have a credit balance from excess financial aid award (aid must be awarded), you can spend 50% of the credit balance at the bookstore for required textbooks beginning one week before the semester start date.
Go to the bookstore with your Student ID and your Tuition Bill/Schedule -- both will be required. If your purchases are in excess of the aid amount your can spend, you will need to pay for the balance out-of-pocket.
6. Can I use my excess aid for anything else?
YES - you can use your excess aid award to pay for child care services, flex card purchases or you can apply it to a future semester balance. Aid must be awarded -- click here for more information or stop by the bursar's office or the monroe office to discuss your options. You will need to sign an authorization form to give NCC permission to use your funds as requested.
7. What happens to my excess financial aid?
Any credit balance on your account after books are purchased, will be refunded approximately 4 - 5 weeks after the semester start date. Click on the link for more information regarding financial aid refunds.
8. I enrolled in the tuition payment plan because my financial aid was not awarded by the tuition due date. What will happen after my financial aid is awarded?
If your aid award is enough to pay the balance due in full, NCC will close your tuition payment plan account and you will not owe any additional payments. Any credit balance (overpayments and/or excess financial aid) will be refunded to you. If your award decreases the total balance due, your payment plan budget will be recalculated and you will receive new payment coupons in the mail.
DO NOT STOP making your tuition payment plan payments until you are notified that your plan has either been closed or you receive new coupons in the mail. Your payments are due until we adjust your plan. Failing to make the required payments will result in your being assessed a late charge.
9. My payment plan payments are due on the 1st of each month, what happens if my payment arrives late?
NCC will assess a late payment fee of $25 per late payment (each month) if your payment is not received by the 1st of each month.
10. Can I pay my payment plan monthly payment at NCC?
If you are on the tuition payment plan, your payments must be sent to the address on your payment coupon. If you send your payment to the incorrect address, your payment posting may be delayed and you may be subject to a late payment fee. Payments cannot be accepted at the Bursar Office counters. You may drop your payment in the Main Campus drop box located outside the main entrance to the Student Enrollment Center. Please enclose your payment and your payment coupon in a sealed envelope. Payments dropped in without a coupon will delay posting and may subject you to a late fee. NCC is not responsible for cash dropped in the box.
11. I dropped one or more of my courses during the refund period, are my charges adjusted?
If you drop during one of the published refund periods, tuition and fee charges are adjusted according to the % refund at the time you drop. You are refunded the percentage of tuition and fees charged, not payments received. Some fees are nonrefundable.
If you have a credit balance after your drop is processed and any financial aid is adjusted, a refund will be processed to you in approximately 2 weeks through Higher one.
If you are on the tuition payment plan, your plan budget will be adjusted and new coupons mailed to you if your monthly payment changes. Adjustments are done once per month so you must continue to make your scheduled payment untl you receive new coupons. Contact the Bursar's Office for additional information or if you have not received revised coupons.
Click here for refund dates and additional information.
12. I dropped a course(s) after the refund period, what do I owe to NCC?
Courses dropped after the refund period will be handled as a Withdrawal and you will not be eligible for any adjustment or refund of tuition and fees. Any balance remaining on your account, after the withdrawal, is due in full.
13. I dropped my course(s), why do I still owe money?
While NCC makes the decision of whether or not to run each class based on the number of students registered in each class at the beginning of the semeter, we understand that your situation may change. Our refund policy allows you to drop your course during the 1st 3 weeks and receive partial credit. Your tuition and fee charges are adjusted according to this refund policy.
If you drop your course during the refund period, you will get the stated % refund of tuition and fees charges. Some fees are nonrefundable.
After the refund period, you are responsible for 100% of the balance due, since you reserved a seat in the class that cannot be filled by another student.
14. What are the institutional fees for?
The institutional fees on your bill include the Comprehensive Fee, Technology Fee and for students who are out-of-county, a Capital fee. For an explanation of these fees, click here and scroll down to Institutional Fees.
15. Why am I paying extra course fees?
Certain courses or sections require additional materials or computer license fees. NCC charges the cost of these materials or fees only to the students who use them. Courses/sections charging these fees will have the fee listed in the semester class schedule. Some fees are nonrefundable after the session start.
16. I have a hold on my account. What do I do?
Contact the office who placed the hold on your account to find out what it is for. If you are not sure which office to contact, you are welcome to contact the bursar's office and we will be happy to provide an explanation or direct you to the appropriate office. If the hold is a financial hold, you will need to satisfy the financial obligation before the hold is lifted.
17. I am on a payment plan for the current semester, but there is a hold on my account. Why?
If you are on a payment plan and have a hold, your final payment was not received on time. Until your payment is received by NCC, the hold will remain in effect.
If you have not made your final payment, you may pay a final payment in full to NCC, but any late payment charges owed still be due and payable.
You may not register for a future semester or receive grades until you have satisfied all financial obligations for the current semester.
18. Can I get student insurance through NCC?
NCC does not administer an insurance plan but does have a group plan available. Students studying on an international visa are automatically enrolled in an international plan. Click here for more information.
19. I have developed a serious medical illness/ injury during the semester and cannot continue attending classes. What do I do?
If you are a current student and are unable to continue your classes due to a serious illness or injury, you must contact the record's office and ask for an Application for Medical Tuition Credit. You must withdraw from all of your classes at the time you submit the application. Your application will explain what you need to do to apply for medical credit.
If your request is approved, you will receive a tuition credit that can be used within one year. The amount of the credit will be based on your student account balance at the time of application.
If your application is denied, you will be responsible for payment of any unpaid balance due for the current semester.
20. How does NCC process student refund payments?
Learn more about the NCC Plus Card and our partnership with Higher One.
