Business / Community > Center for Business & Industry > Leadership Development Institute > Certificate Programs

The Leadership Development Institute is pleased to announce The Learning Connection Certificate Programs.  Developed in response to our members’ requests, these three Certificates are the first professional credentials awarded to Learning Connection participants who complete the requirements detailed in the links below. In addition, Learning Connection workshops attended by members in the past do apply, whether presented onsite or on campus.

The Learning Connection Management Certificate Program is designed for individuals wanting to improve their professionalism and their supervisory or managerial skills.  The content focuses on research-based, current best practices, and the methods are experiential, individualized and participatory.  Members pursuing this Certificate have various backgrounds including, but not limited to experience in business and industry, government and non-profit organizations.  To learn more about this certificate, please download the Management Certificate brochure in PDF file format.  (For a printer friendly PDF version, please click here.)

The Learning Connection Administrative Professional Certificate Program is a comprehensive series of workshops that administrative professionals find essential to their success.  Emphasis is placed on developing or expanding the skills required to be effective and efficient in today’s fast-paced business environment.  Successful completion awards participants from any office setting the credentials valued by professionals in all industries.  To learn more about this certificate, please download the Administrative Professional Certificate brochure in PDF file format. (For a printer friendly PDF version, please click here.)

The Learning Connection Customer Service Certificate Program is an exceptional opportunity for professionals seeking to expand their skills and earn credentials in this widely growing field.  The practical, highly interactive workshops focus on what extraordinary customer service is and the “best practices” in service delivery.  Discover the benefits of exceeding customer expectations, increasing customer focus, and developing a service culture.  To learn more about this certificate, please download the Customer Service Certificate brochure in PDF file format.  (For a printer friendly PDF version, please click here.)