CBI’s certificate programs were developed in response to client requests to quickly and efficiently develop skills of the workforce. Since it’s generally impractical or impossible to relieve employees’ of their duties for long periods of time to pursue essential knowledge, skills, and techniques, these programs are ideal for organizations who want to invest in their employees’ growth and success without compromising productivity. CBI’s certificate programs interactively explore current best practices while providing practical experience that’s immediately applicable to the workplace.
Strong leadership requires hard work around understanding yourself, your organization, the world around you, and those you lead and serve. A comprehensive approach in response to the multi-faceted role of a leader is necessary to fully address the challenges associated with leading others. CBI’s Leadership Certificate Program is designed to help enhance leadership skills in our ever-changing world through a series of interactive and reflective workshops. This program will be offered multiple times per year. To register, visit www.northampton.edu/cbiworkshops For details about the program, please download the printer friendly PDF flyer.
Management Certificate Program
The Management Certificate Program is designed for individuals seeking to improve their professionalism and supervisory or managerial skills. The content focuses on the most current and research-based best practices. The methods are experiential, individualized and participatory. Participants pursuing this certificate may have various backgrounds including, but not limited to, business and industry, government and non-profit. The Management Certificate Program is offered 3 times during the year. One set of classes will start in January, the next in May and the last in September. Participants are encourage to start at the beginning of the program, but can enroll after the program as begun. To learn more about this certificate, please download this printer-friendly PDF version.
Administrative Professional Certificate Program
The Administrative Professional Certificate Program is a comprehensive series of workshops that administrative professionals find essential to their success. Emphasis is placed on developing or expanding the skills required to be effective and efficient in today's fast-paced business environment. Successful completion awards participants the credentials valued by professionals in all industries. The Administrative Professional Certificate program is offered throughout the year. To learn more about the certificate, please download the printer-friendly PDF flyer.
Customer Service Certificate Program
The Customer Service Certificate Program is an exceptional opportunity for professionals seeking to expand their skills and earn credentials in this widely growing field. These practical and highly interactive workshops focus on what extraordinary customer service is and the "best practices" in service delivery. Discover the benefits of exceeding customer expectations, increasing customer focus, and developing a service culture. The Customer Service Certificate program is offered throughout the year. To learn more about the certificate, please download the printer-friendly PDF flyer.
Successful Safety Committee Certificate
The intention of a safety committee is to identify and remediate organizational safety concerns while promoting and implementing best safety practices. The challenge for any organization is to stay on task while maintaining positive safety focused attitudes. Demonstrating commitment from all involved can only be achieved through activity that engages and informs all employees within the workplace. It is this engagement that fosters the desired safety culture within the organization. To learn more about this certificate, please download this printer-friendly PDF version.
The Economics of Safety Certificate
The motivation to implement required safety and health practices sometimes diminishes within the context of production schedules. When production is viewed as the priority above safety standards, the illusion of cost savings can quickly be replaced by the sobering realities associated with a workplace incident that causes a death or severe injury. The impact to the bottom line can be devastating. Information and awareness is a proactive way to avoid workplace tragedies while protecting the profitability of the organization. To learn more about this certificate, please download this printer-friendly PDF version.