Hospitality Management

Hospitality Managment Program Mission Statement: Offer professional hospitality with a diverse outlook on the local and global communities via student engagement through innovative live labs and technologies. By providing an accessible and comprehensive learning experience students gain a global leadership perspective on accountability and integrity in the hospitality and related businesses.

Hospitality Managment Program Vision Statement: As one of the leading Hospitality Management Programs in the nation, we will:

• Instill problem solving techniques through formulating innovative critical thinking skills
• Continuously seek commitment to the sustainability of the industry, the economy and the environment.
• Create a positive and ethical decision-making environment that leads to effective communication and networking skills.
• Promote innovative program offerings through industry recognized certifications and radical team building approaches.

At NCC, our one-year specialized diploma programs facilitate career changes, imparting the skills and knowledge required to get a foot in the door at some of the most sought after institutions in the hospitality industry. Gain important skills and earn a diploma that can launch a new career in only one year with these specialized programs.

If you are a Northampton Community College student living outside of Pennsylvania or intending to complete an internship or clinical placement outside of the state in a NCC program leading to professional licensure, you should review requirements on the state board website to make sure that the program qualifies.

Licensure requirements vary from state to state and you may require additional authorization from the professional licensing agency in that state. Participating in a program from outside of Pennsylvania, if not properly authorized by that state's professional licensing board, could result in loss of licensing eligibility. If you need help or have questions, please contact the Program Director for more information.

Our programs cover the crucial skills required to make it in this industry, including:

• Cultural Awareness and Acceptance: As an effective restaurant or hotel manager, it's important to respect different cultures and to deliver a consistent quality of service to all customers. The listening and communication skills you learn from NCC will help you collaborate with individuals from diverse backgrounds.
• Stress Management: The ability to stay calm in stressful situations and to strategize during on-the-spot moments to ensure guest comfort is prioritized. In the resort and hotel industries, your exceptional customer service will generate positive reviews and enhance your business.
• Organization and Planning: As a hospitality manager, organizing, planning, and overseeing complex operations is essential for a successful career. Thinking in terms of the bigger picture and being flexible will allow you to excel in running a complex operation and managing a large staff of people.
• Money Management: To be a manager of a restaurant or hotel, you are responsible for tracking expenses, reducing waste, and running a smooth operation.
• Customer Service: In most cases, with a profession in hospitality you will serve as the outward face of your organization. As a manager, you will be responsible for resolving customer problems, while remaining professional, composed, and respectful.