Developed in response to client's requests, CBI specialized certificates are listed below.
Nonprofit Management Certificate Program
A partnership between the Center for Business and Industry at Northampton Community College and the Nonprofit Center at La Salle University’s School of Business enables Lehigh Valley residents interested in serving nonprofit organizations to attend the Excellence in Nonprofit Management Series closer to home.
This program, launched in February 2017, offers individuals in the Lehigh Valley area convenient access to 10 of the most popular and practical classes for current and future nonprofit leaders. This year, due to the Covid-19 pandemic, these workshops will be held online via Zoom for 2020 (virtual vs. in person will be decided for 2021 classes later this fall). Completion of this non-credit series of classes will result in a Certificate in Nonprofit Management from La Salle’s Nonprofit Center and CBI, a valuable credential for any nonprofit professional. Each of the classes can also be taken individually so that you can avail yourself of as few or as many classes as you need. To learn more, please download this printer friendly PDF version.
Management Certificate Program
The Management Certificate Program is designed for individuals seeking to improve their professionalism and supervisory or managerial skills. The content focuses on the most current and research-based best practices. The methods are experiential, individualized and participatory. Participants pursuing this certificate may have various backgrounds including, but not limited to, business and industry, government and non-profit. The Management Certificate Program is offered 3 times during the year. One set of classes will start in January, the next in May and the last in September. Participants are encourage to start at the beginning of the program, but can enroll after the program as begun. To learn more about this certificate, please download this printer-friendly PDF version.
Administrative Professional Certificate Program
The Administrative Professional Certificate Program is a comprehensive series of workshops that administrative professionals find essential to their success. Emphasis is placed on developing or expanding the skills required to be effective and efficient in today's fast-paced business environment. Successful completion awards participants the credentials valued by professionals in all industries. The Administrative Professional Certificate program is offered throughout the year. To learn more about the certificate, please download the printer-friendly PDF flyer.
Customer Service Certificate Program
The Customer Service Certificate Program is an exceptional opportunity for professionals seeking to expand their skills and earn credentials in this widely growing field. These practical and highly interactive workshops focus on what extraordinary customer service is and the "best practices" in service delivery. Discover the benefits of exceeding customer expectations, increasing customer focus, and developing a service culture. The Customer Service Certificate program is offered throughout the year. To learn more about the certificate, please download the printer-friendly PDF flyer.
Quality Management Certificate Program
Quality is a never ending quest and Continuous Process Improvement (CPI) is a never ending effort to discover and eliminate the main causes of problems. It accomplishes this by using small-steps improvements, rather than implementing one huge improvement. When we engage in process improvement, we seek to learn what causes things to happen and then use this knowledge to reduce variation, remove activities that have no value to the organization and improve customer satisfaction. To learn more about this certificate, please download this printer-friendly PDF version.
Successful Safety Committee Certificate
The intention of a safety committee is to identify and remediate organizational safety concerns while promoting and implementing best safety practices. The challenge for any organization is to stay on task while maintaining positive safety focused attitudes. Demonstrating commitment from all involved can only be achieved through activity that engages and informs all employees within the workplace. It is this engagement that fosters the desired safety culture within the organization. To learn more about this certificate, please download this printer-friendly PDF version.
The Economics of Safety Certificate
The motivation to implement required safety and health practices sometimes diminishes within the context of production schedules. When production is viewed as the priority above safety standards, the illusion of cost savings can quickly be replaced by the sobering realities associated with a workplace incident that causes a death or severe injury. The impact to the bottom line can be devastating. Information and awareness is a proactive way to avoid workplace tragedies while protecting the profitability of the organization. To learn more about this certificate, please download this printer-friendly PDF version.