Developed in response to client's requests, CBI specialized certificates are listed below.
The LaSalle Nonprofit Center’s Excellence in Fundraising Series at NCC
LaSalle University and NCC have partnered to offer the Excellence in Fundraising Series at NCC’s Fowler Campus in Bethlehem. This program is designed for those who are not full-time fundraising professionals, or not formally trained in fundraising, but seek instruction in the basic skills and methods of successful resource development. With its strong grounding in the concepts, trends and practices that guide successful and ethical fundraising, you will become versed in the full processes of this desired skill. The program is also useful for those who assist with fundraising and for executive directors and board members who seek increased confidence and knowledge to support their roles as fundraisers for their causes. To learn more, please download this printer friendly PDF version. To learn more, please download this printer-friendly PDF version.
Management Certificate Program
The Management Certificate Program is designed for individuals seeking to improve their professionalism and supervisory or managerial skills. The content focuses on the most current and research-based best practices. The methods are experiential, individualized and participatory. Participants pursuing this certificate may have various backgrounds including, but not limited to, business and industry, government and non-profit. The Management Certificate Program is offered 3 times during the year. One set of classes will start in January, the next in May and the last in September. Participants are encourage to start at the beginning of the program, but can enroll after the program as begun. To learn more about this certificate, please download this printer-friendly PDF version.
Leadership Certificate Program
Leadership, almost as much as anything, is about who you are. You become the tool; the one that sets the direction for people, the one who raises people up to believe in something that is worth striving for, the one who people trust and want to follow. You are also the one who sets the example and is able to engage people in a way that more is achieved as a whole rather than what each individual could accomplish alone. A leader is the one who challenges, inspires, enables, models and encourages. Workshops are scheduled quarterly. To learn more about the certificate, please download this printer-friendly PDF version.
Administrative Professional Certificate Program
The Administrative Professional Certificate Program is a comprehensive series of workshops that administrative professionals find essential to their success. Emphasis is placed on developing or expanding the skills required to be effective and efficient in today's fast-paced business environment. Successful completion awards participants the credentials valued by professionals in all industries. The Administrative Professional Certificate program is offered throughout the year. To learn more about the certificate, please download the printer-friendly PDF flyer.
Customer Service Certificate Program
The Customer Service Certificate Program is an exceptional opportunity for professionals seeking to expand their skills and earn credentials in this widely growing field. These practical and highly interactive workshops focus on what extraordinary customer service is and the "best practices" in service delivery. Discover the benefits of exceeding customer expectations, increasing customer focus, and developing a service culture. The Customer Service Certificate program is offered throughout the year. To learn more about the certificate, please download the printer-friendly PDF flyer.
Quality Management Certificate Program
Quality is a never ending quest and Continuous Process Improvement (CPI) is a never ending effort to discover and eliminate the main causes of problems. It accomplishes this by using small-steps improvements, rather than implementing one huge improvement. When we engage in process improvement, we seek to learn what causes things to happen and then use this knowledge to reduce variation, remove activities that have no value to the organization and improve customer satisfaction. To learn more about this certificate, please download this printer-friendly PDF version.
Successful Safety Committee Certificate
The intention of a safety committee is to identify and remediate organizational safety concerns while promoting and implementing best safety practices. The challenge for any organization is to stay on task while maintaining positive safety focused attitudes. Demonstrating commitment from all involved can only be achieved through activity that engages and informs all employees within the workplace. It is this engagement that fosters the desired safety culture within the organization. To learn more about this certificate, please download this printer-friendly PDF version.
The Economics of Safety Certificate
The motivation to implement required safety and health practices sometimes diminishes within the context of production schedules. When production is viewed as the priority above safety standards, the illusion of cost savings can quickly be replaced by the sobering realities associated with a workplace incident that causes a death or severe injury. The impact to the bottom line can be devastating. Information and awareness is a proactive way to avoid workplace tragedies while protecting the profitability of the organization. To learn more about this certificate, please download this printer-friendly PDF version.
Office Certificate Program
The Microsoft Office suite is recognized as being one of the most widely used set of software applications for creating documents, data organization and information analysis. Microsoft Office training can help individuals advance their career with a new set of skills that can make them more productive. With the job market increasingly competitive, having competence and confidence using each aspect of Microsoft Office can prove to be invaluable to individuals seeking employment. To learn more about this program, please download this printer-friendly PDF version.
New! Restaurant Supervisory Skills Training
Restaurant managers are often exceptional employees (servers, bartenders, etc.) who have been identified for their abilities and promoted to a position in which they will lead and manage others. While they have the mind-set and skills to perform the work themselves, they may not have what it takes to create the mindset and develop the skill in others. Customer service is key, along with building leadership capacity and financial acumen. To learn more about this program, please download this printer-friendly PDF flyer.