Information Technology Help desk

Contact the Help Desk

If you have questions or need assistance, please contact us.

Phone: 610.861.5413
Email: helpdesk@northampton.edu


With technology reaching into almost every part of the college, NCC’s Information Technology Services and Online Learning and Educational Technology teams provide support to our campus community to ensure that everyone uses technology resources to their fullest potential.  NCC’s Information Technology Services (ITS) team maintains the hardware, software, and internet-based resources available to students.  NCC'S Online Learning and Educational Technology (OLET) team maintains the learning management system, Blackboard, and supports online instructional tools used in NCC’s courses.

Help Desk

The Information Technology Services Help Desk provides support for:

  • All hardware and software on campus
  • Student email addresses
  • MyNCC

Regular Hours

Monday-Friday 9:00 am - 4:00 pm
Saturday 9:00 am - 3:00 pm
Sunday 1:00 pm - 4:00 pm

Email & Phone Coverage

Monday-Friday 9:00 am - 7:00 pm

Online Learning and Educational Technology (OLET)

The OLET team provides support for:

  • Blackboard help
  • Online instructional tools

Online Learning Office Hours: 

  • The Office of Online Learning is available Monday-Friday, 8:00 AM EST - 5:00 PM EST.

Student Blackboard Help: 

  • 24/7 support via phone: 610-332-6089 (leave a voicemail if prompted)
  • Support via email: onlinelearning@northampton.edu
  • Virtual 30 minute appointments via zoom: click here to schedule.
  • Virtual "drop-in" help hours via zoom:
    • Spring Semester:  
      • Wednesday 1/20/21: 10 AM - 12 PM EST
      • Thursday 1/21/21: 2 - 4 PM EST
      • Monday 1/25/21: 9 - 11 AM EST
      • Tuesday 1/26/21: 9 - 11 AM EST
      • Wednesday 1/27/21: 10 AM - 12 PM EST
      • Thursday 1/28/21: 2 - 4 PM EST
      • Friday 1/29/21: 1 - 3 PM EST
      • During the remainder of the spring semester, drop-in help will be available every week, Mondays (9 - 11 AM EST), Wednesdays (10 AM - 12 PM EST), and Thursdays (2 - 4 PM EST).  
      • Click here to access this service during the above times.

Click here for additional online technology help.