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Information Technology Help desk

Contact the Help Desk

If you have questions or need assistance, please contact us.

Phone: 610.861.5413
Email: helpdesk@northampton.edu


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With technology reaching into almost every part of the college, NCC’s Information Technology Services and Online Learning and Educational Technology teams provide support to our campus community to ensure that everyone uses technology resources to their fullest potential.  NCC’s Information Technology Services (ITS) team maintains the hardware, software, and internet-based resources available to students.  NCC'S Online Learning and Educational Technology (OLET) team maintains the learning management system, Blackboard, and supports online instructional tools used in NCC’s courses.

Help Desk

The Information Technology Services Help Desk provides support for:

  • All hardware and software on campus
  • Student email addresses
  • Workday
  • MyNCC
  • System Logins

Virtual "drop-in" help hours via zoom:

Monday through Friday (1 – 3 PM EST)
Click here to access this service during the above times

Walk-In Hours at Bethlehem & Monroe Campus

Monday-Friday 9:00 am - 4:00 pm
Saturday by appointment only

Email & Phone Coverage

Monday-Friday 9:00 am - 8:00 pm
Saturday 9:00 am - 3:00 pm
Sunday 1:00 pm - 4:00 pm

Online Learning and Educational Technology (OLET)

The OLET team provides support for:

  • Blackboard help
  • Online instructional tools

Online Learning Office Hours: 

  • The Office of Online Learning is available Monday-Friday, 8:00 AM EST - 5:00 PM EST. Our primary office is located at the Bethlehem Campus, College Center, suite 108. Students and employees are welcome to stop in for assistance but appointments may need to be made depending on staff availability. Call or email to schedule an appointment when possible. Refer to other help options below. 

Student Blackboard Help: 

  • How to log in or reset your Blackboard password
  • 24/7 support via phone: 610-332-6089 (leave a voicemail if prompted)
  • Live chat: Available Monday-Friday, 9:00 AM - 4:00 PM EST. Open the chat widget at the bottom right corner of this web page.
    • Support via email: onlinelearning@northampton.edu
    • In person-drop in help table: available at the Bethlehem Campus, most Wednesdays between 11:00 AM - 12:00 PM ET. Stop by our help table in the Laub Lounge (2nd floor of College Center). The spring help table will be available beginning 2/2/22. It will not be available on 3/9/22, 3/16/22, 4/6/22, or 4/13/22.

    Click here for additional online technology help.